Patient Information
Information at your fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Fees
Billing Policy
We now offer 100% bulk billing for all patients who meet eligibility criteria. Eligible patients can receive most consultations at no out-of-pocket cost.
Bulk Billing is available for:
Children 15 years and under
DVA Gold Card holders
Pensioner concession card holders 65 years and over
Patients with a valid Medicare card
Services not covered by bulk billing include:
WorkCover consultations
RHCA Medicare cardholders
Procedures
Pre-employment medical assessments
Medical or other reports
Drive Medical Assessments (Taxi/Uber/Diabetic/Racing)
Cosmetic treatments
Urine drug screening
Allied Health services
Transfer of history
Payment is required at the time of consultation for services not eligible for bulk billing and can be made by cash, credit card, or EFTPOS.
Further information is available at the time of booking and on our website.
Practice Policies
Home Visits
Home Visits can be arranged in certain circumstances with a pre-booked arrangement with the doctor on call. Please contact the receptionist to discuss your needs. Remember; always call the ambulance service on 000 if you are experiencing severe pain or illness at any time.
Contacting Your Health Professional
Phone calls to your doctor will be put through initially to the nurse if available or the nurse will return your call as soon as possible. The nurse will then discuss any concerns with your doctor andnget him/her to phone you back as required.
If your doctor has asked you to phone, please advise reception and you will be put through or a message will be taken for the Doctor to return your call as soon as possible.
New Patients Accepted
Prescriptions
Check your medications regularly and ensure you have sufficient supply until your next appointment. An appointment is required for all repeat prescriptions.
Confidentiality-Privacy and Health Information
Reminder System
Results
Compliments and Complaints
If at any time you have a concern, comment, or suggestion, please do not hesitate to fill in a Compliment, Comment, or Complaint form available in the Silverdale Doctors waiting room. Alternatively, you can contact the Health Care Complaints Commission by calling 1300 582 113 between 9:30 am and 3:00 pm, Monday to Friday, or by mail at: Level 12, 323 Castlereagh Street (Corner of Hay Street), Sydney NSW 2000.
COVID-19 Vaccination Form
- Covid-19 Vaccination Consent Form
- Preparing for Covid-19 Vaccination
Location and Parking
There is Parking onsite around the building and in surrounding streets.
If URGENT CARE is required, please call the Ambulance Service on 000
All members of Silverdale Doctors understand the importance of respecting confidentiality with the information they receive during their employment. Medical details will only be shared with fellow professionals outside the Practice Team with the patient’s informed consent.r mattis, pulvinar dapibus leo.
After Hour Services
Please call 13SICK (137425).
For emergencies we recommend contacting the local hospital. If you need medical advice, you can contact Healthdirect on 1800 022 222.
Useful Resources
(Advance Care Planning, Wills, Power of Attorney, Enduring Guardian)
- Planning Ahead Tools
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Silverdale Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Silverdale Family Doctors is a bulk billing practice.
Children 15 years and under
DVA Gold Card holders
Pensioner concession card holders 65 years and over
Patients with a valid Medicare card
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
Please bring:
- Photo ID
- Medicare card
- Any concession cards
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you (02) 4704 3710.